Help Center
Purchasing Resources
Learn how to purchase and manage educational resources for your children's 11+ preparation.
Available Resources
Paper Packs
Collections of practice papers across all subjects with varying difficulty levels.
Creative Writing Studio
AI-powered writing feedback system with unlimited submissions and detailed analysis.
Mock Exams
Full-length practice exams that simulate real 11+ test conditions.
How to Purchase Resources
Choose Resources
Browse paper packs, creative writing studio, or mock exams based on your child's needs.
Complete Purchase
Use our secure payment system to purchase resources with your preferred payment method.
Allocate to Children
Use the grant access feature to allocate purchased resources to your children's accounts.
Start Learning
Your children can immediately access the allocated resources and begin their practice.
Payment Methods
Credit/Debit Cards
Visa, Mastercard, American Express
Granting Access to Children
After purchasing resources, you need to allocate them to your children's accounts using the grant access feature.
Step-by-Step Process:
- 1. Go to your parent dashboard
- 2. Navigate to "Grant Access" section
- 3. Select the child you want to grant access to
- 4. Choose the resource type (paper packs, creative writing, mock exams)
- 5. Select specific resources to allocate
- 6. Confirm the allocation
Important Notes
- • You can allocate resources to multiple children
- • Access is immediate after allocation
- • You can revoke access at any time
- • Resources have expiration dates
Security & Support
Secure Payments
All payments are processed through secure, encrypted payment gateways. We never store your payment information on our servers.
Gift Cards
Purchase gift cards for friends and family. Perfect for birthdays, holidays, or as educational gifts.
Access Duration
Access duration varies by resource type. Paper packs have different validity periods, creative writing studio is monthly, and mock exams are one-time access.
Frequently Asked Questions
Can I purchase resources for multiple children?
Yes! You can allocate purchased resources to multiple children in your account. Each child gets their own access to the allocated resources.
What happens when resources expire?
You'll receive email notifications before expiration. You can renew or purchase new resources to continue access.
Can I get a refund?
No, once purchased, there are no refunds.
How do I cancel a subscription?
You can cancel creative writing studio subscriptions by contacting support at hello@academy11.co.uk. Refund will be only applicable if no creative writing has been submitted.